February was full of uncertainty. Not in a bad way, and charting a path through uncertainty is something I quite enjoy doing. I was able to get further in some areas than others. Roadmaps Once again, I spent a lot of time thinking about roadmaps and helping to coordinate product managers…

This was a better month than last month. Roadmaps I’ve spent a lot of January helping product managers, teams and leaders to pull together a roadmap for the NHS website and NHS App to illustrate our plans for 2023/24. …

At NHS Digital we’ve recently put in place a new front door process for the national digital channels (NDCs): nhs.uk, NHS App and NHS login. This process is designed to handle the large volume of requests for the channels that come from national and regional stakeholders. …

I struggled to keep up with the pace in December. Two of the things I was working on were disrupted by events elsewhere. This happens — especially in large, complex organisations — but it put a bit of a downer on the end of the year for me. Both things…

After 2-and-a-half years of primarily working from home I finally bought an office chair. I’d been holding out for a second-hand brown leather Eames but it turns out these don’t exist at the price I was willing to pay. …

Product Matters is a knowledge-sharing and learning session that I’ve been running at NHS Digital. It’s for product managers to come together to discuss aspects of their craft, from problem statements and product visions to roadmaps and stakeholder engagement. Skip ahead to read about how the sessions work. The sessions…

Prompted by Matt Edgar’s tweet about the new NHS England operating framework I’m going to blog more regularly about what I’m working on. This month also marks my 5-year anniversary at NHS Digital. Front doors The Prioritisation Assessment Team (PAT) I’m part of is a new team. We evaluate major new opportunities…

My team and I look after the website’s COVID hub. We provide users with the information they need and we signpost them to COVID-19 services when they need them. Here’s what happened on nhs.uk in response to COVID-19 in June 2022. The month in numbers On average, there were about 364,000 visits a day…

My team and I look after the website’s COVID hub. We provide users with the information they need and we signpost them to COVID-19 services when they need them. Here’s what happened on nhs.uk in response to COVID-19 in May 2022. The month in numbers On average, there were about 326,000 visits a day…